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The MLO Ops Platform has 17 AI tools, 7 operations screens, 4 growth tools, and 3 team-retention tools — all purpose-built for mortgage branch managers. Here's exactly what each one does.
14-day free trial · no credit card · compliance guardrails on AI drafts
17
AI tools
17
training modules
21
sales scripts
7
operations routes
4
growth tools
3
team & retention tools
7 operational screens — built for daily use
Each screen is designed around a specific manager workflow. Click any row to expand the full feature breakdown.
Platform-wide health at a glance — total MLOs, onboarding count, at-risk count, avg engagement points. The Action Items panel surfaces four live data streams into a prioritized, color-coded to-do list: new loan files, applications pending review, high burnout-risk MLOs, and stale pipeline deals untouched for 14+ days. Every item is a deep link to the relevant section.
- Live action item panel — replaces manual scanning across Analytics, Pipeline, and Loan Files
- New loan file alerts (last 24 hrs) + pending-review flags
- Burnout-risk MLO callouts with urgency tier (High / Medium / Low)
- Stale deal list with days-since-touched counter
6 AI tools built for how MLOs actually work
Not a generic AI assistant bolted on. Each tool is scoped to a specific mortgage workflow with compliance guardrails on outputs. You review every draft before it goes out.
AI Coaching Assistant
/mlo-ops/ai-coach
Full-screen streaming chat grounded in Brunson frameworks and full mortgage expertise. 8 quick-question chips on empty state for instant coaching prompts. Session history persists until you click New Session. Always returns specific, script-forward language — not generic advice.
Powered by GPT-4. Tone: direct sales coach, not a compliance bot. Use it to prep for a hard call, script a referral ask, or get feedback on a pitch.
Call Debrief Tool
/mlo-ops/call-debrief
Paste call notes → AI scores 4 dimensions out of 25 each (total /100): Hook (curiosity-first vs. name + company), Story (belief-changing vs. feature pitch), Offer (specific low-friction vs. vague close), Objection Handling (story-based vs. counter-argument). Returns a letter grade, per-dimension feedback, top win, highest-leverage fix, and an exact replacement script.
6 call types: Pre-Qual, Discovery, Objection, Referral Partner Outreach, Follow-Up, Pre-Close. Used in weekly 1-on-1s to replace gut-feel feedback with scored data.
Refi Strike-Zone Radar
/mlo-ops/refi-radar
Enter today's rate and a past-client list → computes monthly savings and break-even months per client → AI drafts personalized outreach for every in-zone client (≤24-month break-even, ≥$50/mo savings). Turns a rate drop into a systematized reactivation campaign in under 10 minutes.
In-zone threshold: break-even ≤ 24 months AND savings ≥ $50/mo. Drafts are guarded — no rate quotes, no APR statements.
Follow-Up Composer
/mlo-ops/follow-up
15 preset scenarios + custom free-text. Pick the situation, add context, get the exact message with subject line, recommended channel (email/text/phone), optimal send timing, and a 'why it works' coaching note. Also available inline on every MLO profile page — pre-populated with that MLO's name and context.
Scenarios include: no-response after preapproval, rate-lock expiry, appraisal came in low, referral partner gone quiet, post-close check-in, and more.
AI SDR Outreach
/mlo-ops/sdr
Generates a complete personalized prospecting outreach pack for any real estate agent or team leader. Inputs: prospect name, company, market, team size, recent activity context, notes. Returns a 4-piece outreach pack: email, LinkedIn DM (under 300 chars), text message, and a day-3 follow-up, with compliance guardrails. You review before sending.
Email and day-3 follow-up cards each have a Send button — enter a recipient address and fire via Mailgun directly from the platform (requires MAILGUN_API_KEY + MAILGUN_DOMAIN).
Document Intelligence
/mlo-ops/doc-intel
Paste the text of any borrower document → instant underwriting analysis. Returns: extracted qualifying income, key metrics, underwriting red flags, strengths, recommended loan product, suggested next steps, and a pre-underwriter loan-file note ready to paste directly into your LOS. Same extraction engine powers the Borrower Qualification Portal.
Handles W-2s, 1040s, bank statements, paystubs, and VOE letters. Flags inconsistencies between documents when multiple pages are pasted together.
NMLS compliance guard on every AI output
All AI-generated content passes through a compliance filter that blocks rate/APR quotes, APR statements, and commitment language before it reaches the screen. Your company configures its own NMLS ID and fair-lending disclosures, which are appended to outputs.
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Full access for 14 days. No credit card. Your team is live in under 10 minutes.
4 tools for training, scripts, events, and partners
Content management meets CRM meets events calendar — all scoped to what an MLO team actually needs to grow production.
Training Library
/mlo-ops/training
17 modules across 4 tracks: Onboarding (essential new-hire content), Core Skills (sales, follow-up, referral-building), Compliance refreshers (TRID, ECOA, AML — internal training, not NMLS-approved CE), and Masterclass (deep-dive conversations with top producers). Gamified completion awards points and updates streak. Admin: Add / Edit / Delete modules.
- 4 tracks · 17 modules at launch
- License-renewal and CE due-date reminders (CE itself is completed with an NMLS-approved provider)
- Completion history per MLO on their profile tab
- Points awarded on each completion → drives leaderboard rank
Script & Talk Track Library
/mlo-ops/scripts
21 proven talk tracks across 7 categories: Pre-Qual Call, Objection Handling, Referral Ask, Follow-Up, Event Invitation, Client Experience, Specialty Products. Every script includes situation context, the word-for-word script, expandable coaching notes, and the source module that teaches it. Copy-to-clipboard on every card.
- 21 scripts in 7 categories
- Word-for-word language — not frameworks or tips
- Expandable coaching notes on every script
- Source module reference — learn the why, not just the what
Events Calendar
/mlo-ops/events
Schedule and track team events: Monday calls, masterclasses, skill sessions, pipeline reviews, compliance sessions. Managers add recordings after completion. MLOs RSVP and mark attendance — which automatically awards pointsValue for showing up. Full attendance history per MLO.
- 5 event types: call, masterclass, skill session, pipeline review, compliance
- RSVP + attendance tracking with automatic points award
- Recording URL stored post-event for async replay
- Event history per MLO on training tab
Referral Partner Network
/mlo-ops/partners
Tracks each MLO's external referral network — the realtors, financial advisors, and CPAs in their sphere. AI partner scoring via a hot/warm/cold algorithm (recency 35%, frequency 40%, volume 25%) with a recommended next action per cold or warm partner. Full deal log per partner with volume and close rate.
- Hot/warm/cold scoring per partner
- Recommended next action for each underperforming relationship
- Per-partner deal log: volume, close rate, last deal date
- Separate from the consumer referral system (B2B only)
3 tools to keep your best MLOs engaged
The fastest way to lose a producer is to let them feel invisible. Gamification, public recognition, and automated nudges fix that — without adding to your management workload.
Leaderboard
/mlo-ops/leaderboard
Podium display for top 3 + ranked table for the full team. Points are earned by completing training modules, attending events, and triggering automated nudge bonuses. Tier badges (Bronze → Silver → Gold → Platinum) display next to each name.
Recognition Feed
/mlo-ops/recognition
Shoutouts wall with category badges (First Close, Top Referrer, Compliance Pro, etc.). MLO of the Month with a transparent selection formula — managers can see exactly why someone won. Public visibility builds team culture without manager-only praise.
Motivation Engine
/mlo-ops/motivation
8 automated nudge rules with configurable triggers. Delivered via multi-channel notifications (in-app always, email via sendEmail gate). Examples: inactive-7-day prompt, streak milestone celebration, CE deadline warning, deal closed congratulation. Rule history logged per MLO.
"The morning briefing alone saves me 45 minutes every day. I open the dashboard, see my three action items, and know exactly where to focus before my first coffee."
Branch Manager — Lend Loft
Stop losing producers to distraction and disengagement.
Every tool above is included in every plan — no per-query AI fees, no feature gating below Scale.